At The Glenhill Hotel, our policies are designed to ensure a seamless and comfortable experience for all guests. The following outlines key information related to reservations, your stay, and hotel operations.
For any questions or special requests, our team is always available to assist.
1. RESERVATIONS & BOOKING
- All reservations must be guaranteed with a valid credit card at the time of booking.
- Rates are quoted in Canadian Dollars and are subject to applicable taxes.
- Reservation details, including stay information and access instructions, will be shared with guests prior to arrival.
2. CHECK-IN & CHECK-OUT
- Check-in: 4:00 PM
- Check-out: 11:00 AM
Early check-in and late check-out may be available upon request, subject to availability.
3. DIGITAL ACCESS & ARRIVAL
The Glenhill Hotel offers a seamless digital arrival experience.
Guests will receive their access details 24 Hours prior to arrival, allowing entry to guest rooms and common areas. For guests who prefer or require additional assistance, our team is available on-site during service hours and remotely after hours.
4. CANCELLATION POLICY
Cancellation terms may vary depending on the rate, package, or booking conditions selected at the time of reservation.
Guests are encouraged to review the specific cancellation policy outlined in their booking confirmation. In the event of a late cancellation or no-show, applicable charges may apply in accordance with the confirmed reservation terms.
5. OCCUPANCY & GUEST POLICY
Each room type has a maximum occupancy which must be respected at all times. Additional guests beyond the confirmed reservation are not permitted without prior approval.
Maximum occupancy by room type is as follows:
- Glenhill Room – Two guests
- Junior Suite, Glenhill Suite, and Grand Suite (King Bed) – Up to four guests
- Junior Suite, Glenhill Suite, and Grand Suite (Two Queen Beds) – Up to six guests
Sofa beds are available in applicable suite categories and contribute to the maximum occupancy noted above. Guests are encouraged to notify our team in advance if a sofa bed setup is required.
6. HOUSEKEEPING
- Daily refresh service is provided to maintain the comfort and presentation of your suite.
- Full cleaning services are available upon request with at least 24 hours’ notice. Additional fees may apply.
- For stays of 7 nights or more, one mid-stay full clean is included.
7. SMOKING POLICY
The Glenhill Hotel is a non-smoking property.
Smoking, including cannabis, is not permitted in guest rooms or indoor areas. A cleaning fee of $500 will be applied if this policy is not respected.
8. PET POLICY
To maintain a consistent guest experience, pets are not permitted. Service animals are welcome. Guests traveling with service animals are kindly asked to contact our team in advance.
9. DAMAGES & INCIDENTALS
Guests are responsible for any damage caused to hotel property beyond normal wear and tear. Charges may be applied to the credit card on file if required.
10. GATHERINGS & EVENTS
Guest rooms are intended for registered occupants only.
For meetings, celebrations, or gatherings, guests are encouraged to use the hotel’s dedicated event spaces. Our team is available to assist with arrangements.
11. GARMENT CARE ROOM
Guests have access to a dedicated Garment Care Room with washer and dryer facilities, along with ironing boards, irons, and garment care essentials.
12. ACCESSIBILITY
The hotel offers three accessible guest rooms. Guests requiring accessible accommodations are encouraged to contact the hotel in advance.
13. PARKING
At this time, limited on-site parking is available. Guests are encouraged to contact the hotel in advance for availability and details. Nearby parking options are also available, and our team would be happy to provide recommendations.
14. CONTACT & SUPPORT
Our Guest Services team is available on-site during operating hours. After hours, support remains available, with additional on-site assistance provided as needed.