At Glenhill Hotel, our policies are designed to ensure a seamless and comfortable experience for all guests. The following outlines key information related to reservations, your stay, and hotel operations.
For any questions or special requests, our team is always available to assist.
1. RESERVATIONS & BOOKING
- All reservations must be guaranteed with a valid credit card at the time of booking.
- Rates are quoted in Canadian Dollars and are subject to applicable taxes.
- Reservation details, including stay information and access instructions, will be shared with guests prior to arrival.
2. CHECK-IN & CHECK-OUT
- Check-in: 4:00 PM
- Check-out: 11:00 AM
Early check-in and late check-out may be available upon request, subject to availability.
3. DIGITAL ACCESS & ARRIVAL
Glenhill Hotel offers a seamless digital arrival experience designed for convenience, flexibility, and security.
Guests will receive their digital access credentials approximately 24 hours prior to arrival, allowing secure access to their guest room and designated hotel areas using their mobile device. Guests requiring alternative access arrangements, including physical keys for religious, cultural, accessibility, or other accommodation needs, are encouraged to contact the hotel in advance so that appropriate arrangements can be made.
Our Guest Services team is available on-site during operating hours and can also be reached through our digital guest messaging platform throughout your stay.
4. CANCELLATION POLICY
Cancellation terms may vary depending on the rate, package, or booking conditions selected at the time of reservation.
Guests are encouraged to review the specific cancellation policy outlined in their booking confirmation. In the event of a late cancellation or no-show, applicable charges may apply in accordance with the confirmed reservation terms.
5. OCCUPANCY & GUEST POLICY
Each room type has a maximum occupancy that must be respected at all times. Additional guests beyond the confirmed reservation are not permitted without prior approval from the hotel.
Maximum occupancy by room type is as follows:
- Glenhill Room (King Bed): Maximum 2 guests
- Junior Suite (King Bed): Maximum 3 guests
- Junior Suite (Two Queen Beds): Maximum 5 guests
- Glenhill Suite (King Bed): Maximum 3 guests
- Glenhill Suite (Two Queen Beds): Maximum 5 guests
- Grand Suite (King Bed): Maximum 4 guests
- Grand Suite (Two Queen Beds): Maximum 6 guests
Sofa beds are available in all suite categories, with the exception of Glenhill Rooms, and are included within the maximum occupancy limits listed above. Guests may request a sofa bed setup at the time of booking and are encouraged to notify our team in advance if they would like the sofa bed prepared prior to arrival. Otherwise, a sofa bed kit will be provided in the guest room for self-setup.
6. HOUSEKEEPING
- A complimentary daily refresh service is provided to maintain the comfort and presentation of your guest room or suite. This service includes bed making, towel replacement as required, replenishment of amenities, and light tidying.
- Full housekeeping services are not provided automatically and are available upon request with a minimum of 24 hours’ notice. Additional fees may apply.
- Guests staying seven (7) nights or longer are entitled to one complimentary mid-stay full housekeeping service. This service is not automatically scheduled and must be requested with at least 24 hours’ advance notice to allow our team to coordinate the service.
7. SMOKING POLICY
Glenhill Hotel is a non-smoking property.
Smoking, including cannabis, is not permitted in guest rooms or indoor areas. A cleaning fee of $500 will be applied if this policy is not respected.
8. PET POLICY
To maintain a consistent guest experience, pets are not permitted. Service animals are welcome. Guests traveling with service animals are kindly asked to contact our team in advance.
9. DAMAGES & INCIDENTALS
Guests are responsible for any damage caused to hotel property, guest rooms, furnishings, fixtures, equipment, or other hotel assets beyond normal wear and tear. The hotel reserves the right to assess and charge guests for the cost of repair, replacement, cleaning, or any associated losses resulting from such damage. These charges may be applied to the credit card on file or otherwise collected from the guest as required.
10. GATHERINGS & EVENTS
Guest rooms are intended for registered occupants only.
For meetings, celebrations, or gatherings, guests are encouraged to use the hotel’s dedicated event spaces. Our team is available to assist with arrangements.
11. GARMENT CARE ROOM
Guests have access to a dedicated Garment Care Room equipped with a washer, dryer, ironing board, and iron for their convenience during their stay.
12. ACCESSIBILITY
The hotel offers three accessible guest rooms. Guests requiring accessible accommodations are encouraged to contact the hotel in advance.
13. PARKING
Limited on-site parking is available on a first-come, first-served basis. Guests are required to contact the hotel in advance to inquire about availability and parking arrangements. Additional nearby parking options are also available, and our team would be pleased to provide recommendations.
14. CONTACT & SUPPORT
Our Guest Services team is available on-site during operating hours to assist with any questions or requests. Guests may also connect with our team through our digital guest messaging platform throughout their stay, allowing them to easily reach a member of our team for assistance.