Frequently Asked Questions
We look forward to welcoming you to Glenhill Hotel. To help you plan your stay, we have provided answers to some of the most frequently asked questions. Should you require additional information or assistance prior to your arrival, our team will be delighted to assist.
Arrival & Departure
What time is check-in and check-out?
Check-in begins at 4:00 PM, and check-out is at 11:00 AM.
Early arrivals or late departures may be accommodated subject to availability. Guests who require special arrangements are encouraged to contact the hotel prior to arrival.
For guests observing Shabbat or Jewish holidays, check-out may be extended until 2:00 PM, subject to availability.
How far is the hotel from nearby airports?
Glenhill Hotel is conveniently located near Toronto’s major airports:
Toronto Pearson International Airport is approximately 15-20 minutes by car.
Billy Bishop Toronto City Airport is approximately 25-30 minutes by car.
Travel times may vary depending on traffic conditions.
Is parking available at the hotel?
Limited on-site parking is available on a first-come, first-served basis. Guests are required to contact the hotel in advance to inquire about availability and parking arrangements. Additional nearby parking options are also available, and our team would be pleased to provide recommendations.
How do I access my room and the hotel?
Glenhill Hotel offers a seamless digital access experience designed for convenience, flexibility, and security. Prior to your stay, you will receive secure access instructions, allowing you to access your guest room and designated hotel areas using your mobile device.
Our digital access system supports a streamlined arrival experience, whether you are checking in during the day or later in the evening, while maintaining privacy and security throughout your stay.
Guests requiring alternative access arrangements, including physical keys for religious, cultural, accessibility, or other accommodation needs, are encouraged to contact the hotel in advance so that appropriate arrangements can be made. Please refer to our Special Accommodations section for additional information.
About the Hotel
What makes Glenhill Hotel unique?
Glenhill Hotel offers an intimate luxury boutique hospitality experience designed around comfort, thoughtful service, and welcoming gathering spaces. With only 23 guest rooms, the hotel provides a refined and personalized alternative to larger downtown properties. Located in Toronto’s North York neighborhood, the hotel offers a calm residential setting while remaining conveniently connected to many of Toronto’s key destinations.
Who typically stays at Glenhill Hotel?
Glenhill Hotel welcomes a diverse range of guests visiting Toronto for many different reasons, including business travellers, families with children, guests attending celebrations or gatherings, and visitors spending time with family and friends in the surrounding community.
Is the hotel located within a residential building?
Yes. Glenhill Hotel is located within a mixed-use building that also includes private residences. The hotel features its own dedicated entrance and lobby, ensuring a seamless arrival experience for hotel guests.
Clear signage and wayfinding throughout the building guide guests directly to the hotel entrance.
Is smoking permitted at the hotel?
Glenhill Hotel is a non-smoking property.
Smoking, including cannabis, is not permitted in guest rooms or within any indoor areas of the hotel or the shared common areas. A cleaning fee of $500 will be applied to the guest folio should this policy be violated.
We appreciate your cooperation in helping us maintain a comfortable and refined environment for all guests.
Guest Rooms & Amenities
How many rooms does the hotel have?
ThGlenhill Hotel is an intimate 23-room boutique property designed to provide a comfortable and welcoming stay.
We offer a range of room configurations, including:
- King Rooms
- Two Queen Rooms
- Grand Suites (with optional connecting configurations)
Sofa beds are available in all suite categories, with the exception of Glenhill Rooms.
What amenities are included in the guest rooms?
Our guest rooms and suites are thoughtfully designed to provide both comfort and convenience, whether you are visiting for a short stay or an extended stay.
Guest room amenities include:
- Refrigerator and microwave in all guest rooms and suites
- Kitchenette sink available in all suites, with the exception of Glenhill Rooms
- Nespresso coffee machine accompanied by a curated selection of coffee capsules and premium teas
- Filtered drinking water, thoughtfully integrated within our Junior, Glenhill and Grand Suites
- Most guest rooms feature 65″ televisions, with select room types offering alternative configurations
- Comfortable seating and workspace areas, including a dedicated desk
- Spacious layouts with refined finishes and abundant natural light
- Generous closet space, ideal for extended stays
- Bedside and reading lighting for added comfort
- Handheld garment steamer
- Glenhill Rooms feature a walk-in shower. All suite categories, including Junior Suites, Glenhill Suites, and Grand Suites, feature both a walk-in shower and a separate soaking tub, providing additional comfort and space for relaxation.
- Caswell-Massey bath amenities
- Dyson hair dryer
- Complimentary high-speed Wi-Fi
- Bathrobes and slippers are provided in all Grand Suites. For all other guest rooms and suites, bathrobes and slippers are available upon request and subject to availability. Select Glenhill Hotel bathrobes may also be available for purchase; please contact our Guest Services team for details.
- Pack-and-play cribs and high chairs are available upon request and subject to availability. Guests are encouraged to contact the hotel prior to arrival to arrange these amenities.
Sofa beds are available in all suite categories, with the exception of Glenhill Rooms, and are included within the maximum occupancy limits. Guests may request a sofa bed setup at the time of booking and are encouraged to notify our team in advance if they would like the sofa bed prepared prior to arrival. Otherwise, a sofa bed kit will be provided in the guest room for self-setup.
The hotel also offers accessible guest rooms, thoughtfully designed with features such as step-free access and adapted bathroom layouts to support a comfortable and inclusive stay. Guests with specific accessibility requirements are encouraged to contact the hotel directly prior to arrival.
For added convenience, guests also have access to the Garment Care Room located on the second floor, equipped with a washer, dryer, ironing board, and iron, providing additional support for both short and extended stays.
Are connecting rooms available?
Yes. Our Grand Suites located on the first floor can be configured as connecting accommodations, subject to availability, providing additional flexibility for families, groups, and extended stays.
Guests requiring connecting rooms should notify the hotel at the time of booking or as early as possible thereafter, as connecting accommodations cannot be guaranteed and require advance coordination by our team. We will make every effort to arrange the most suitable room configuration based on availability.
Are rooms suitable for families or guests attending celebrations?
Yes. Glenhill Hotel welcomes families, groups, and guests traveling for weddings, celebrations, corporate events, community gatherings, and other special occasions. With a variety of room and suite configurations, spacious accommodations, and a welcoming atmosphere, the hotel is well-suited for guests traveling together or seeking a comfortable stay while attending events in Toronto and the surrounding area.
Are pets permitted at Glenhill Hotel?
To maintain a consistent guest experience, pets are not permitted. Service animals are welcome. Guests traveling with service animals are kindly asked to contact our team in advance.
Are sofa beds available in the guest rooms?
Yes. Sofa beds are available in all suite categories, with the exception of Glenhill Rooms, and are included within the maximum occupancy limits for each room type.
Use of a sofa bed is available for an additional fee of $50 per stay and must be requested and confirmed in advance. Upon confirmation and payment, guests may choose to have the sofa bed prepared prior to arrival. Alternatively, if a pre-arrival setup is not requested, our team will deliver a sofa bed kit, including linens and bedding, to the guest room for self-setup.
To ensure availability and proper preparation, sofa bed requests should be made at least 24 hours prior to arrival. Same-day requests are subject to availability and cannot be guaranteed. Please note that the availability of a sofa bed does not increase the maximum occupancy permitted for any guest room or suite category.
Accessible Rooms (ADA)
Do you offer accessible rooms?
Glenhill Hotel offers three thoughtfully designed accessible guest rooms. Guests requiring accessible accommodations are encouraged to contact our team in advance so we can ensure the most comfortable and suitable arrangements for their stay.
Guest Services
How often are guest rooms serviced?
Glenhill Hotel provides a complimentary daily refresh service to maintain the comfort and presentation of your guest room or suite. Daily refresh service includes:
- Bed making
- Towel replacement as required
- Replenishment of guest amenities as needed
- Light tidying of the room
Guests who prefer privacy may place the Do Not Disturb sign on their door, and our team will not enter the room during scheduled service periods.
Full housekeeping service is not provided automatically. Guests who would like a full cleaning service, including a more comprehensive cleaning of the guest room and bathroom, may request this service with a minimum of 24 hours’ notice. Full housekeeping services are typically scheduled between 11:00 AM and 4:00 PM and may be subject to an additional service fee.
Guests staying seven (7) nights or longer are entitled to one complimentary mid-stay full housekeeping service. This service is not automatically scheduled and must be requested with at least 24 hours’ advance notice to allow our team to coordinate the service.
We understand that guests may have unique religious, cultural, accessibility, or personal preferences regarding housekeeping services. Guests are encouraged to contact the hotel prior to arrival or during their stay, and our team will be pleased to assist in arranging appropriate accommodations.
Does the hotel offer wellness facilities?
Guests have access to the hotel’s fitness center, providing a convenient space to maintain their wellness routine while traveling. The fitness center is open daily from 6:00 AM to 10:00 PM.
An outdoor rooftop pool is anticipated to open in Summer 2027, offering an additional space for relaxation and recreation.
Are there spaces where guests can gather during their stay?
Yes. Glenhill Hotel lobby provides a welcoming space for guests to relax, meet, and spend time together during their stay.
Guests wishing to host private meetings, celebrations, family gatherings, corporate functions, or other events are encouraged to contact our team to inquire about reserving one of our dedicated event spaces. Additional information is available on our Meetings & Events page.
Dining & Neighbourhood Guide
Are kosher options available at the hotel?
Kosher TWO13 is located within the building and is accessible to both hotel guests and the surrounding community.
At this time, offerings are primarily available through catering, supporting events, private gatherings, and select requests. Guests and visitors are encouraged to contact the hotel in advance to arrange services based on their preferences.
The surrounding neighborhood also offers a variety of additional restaurants and cafés. Explore these options in the hotel’s Neighborhood Guide.
Celebrations & Gatherings
Is the hotel convenient for weddings and celebrations?
Yes. Glenhill Hotel is well-suited for guests attending weddings, Bar and Bat Mitzvahs, family celebrations, corporate events, community gatherings, and other special occasions in Toronto and the surrounding area. With comfortable accommodations, thoughtfully designed gathering spaces, and a welcoming atmosphere, the hotel provides a convenient and relaxed setting for guests traveling to celebrate, connect, and create memorable experiences.
To learn more about hosting an event at the hotel, please visit our Meetings & Events page.
Can the hotel accommodate guest room blocks?
Yes. Glenhill Hotel can accommodate guest room blocks for weddings, celebrations, corporate events, community gatherings, and other special occasions, subject to availability. Guests interested in arranging a room block or discussing preferred accommodations for their event are encouraged to contact our team directly. We will be pleased to assist in coordinating accommodations to help ensure a comfortable and seamless experience for your guests.
Are gatherings permitted in guest rooms?
To ensure a comfortable and relaxing environment for all guests, large gatherings and parties are not permitted in guest rooms.
Guests wishing to host celebrations or gatherings are encouraged to explore the hotel’s Meetings & Events spaces, which provide a more suitable setting for special occasions. For more information, please visit our Meetings & Events page. Our team will be pleased to assist in planning your event.
Special Accommodations
How does the hotel accommodate guests observing Shabbat?
Glenhill Hotel welcomes guests with a variety of preferences and traditions and offers several accommodations to support those observing Shabbat.
Guests requiring accommodations for Shabbat observance, including traditional metal room keys in place of digital access, are asked to contact the hotel team in advance so that appropriate arrangements can be made. Our team can also provide information regarding elevator settings, stairwell access, and other available accommodations to support a comfortable stay.
Additional in-room accessories may be available upon request to assist guests observing Shabbat during their visit.
Guests who would like these arrangements prepared prior to arrival are encouraged to contact the hotel team at info@glenhillhotel.com, and our team will be pleased to assist.
Exploring Toronto
Why stay in North York instead of Downtown Toronto?
North York offers a quieter residential setting while still providing convenient access to Toronto’s major attractions. Downtown Toronto, the Entertainment District, and major venues such as Scotiabank Arena and Rogers Centre are typically 20–25 minutes away by car.
What attractions are located near the hotel?
Nearby attractions include Yorkdale Shopping Centre, Downtown Toronto, the Toronto Entertainment District, Scotiabank Arena, Rogers Centre, Downsview Park, and BMO Field, while Niagara Falls, located approximately 90 minutes from Toronto, is a popular day trip for visitors exploring the region.
Reservations
Is it better to book directly through the hotel website?
Guests are encouraged to book directly through Glenhill Hotel website to access the most up-to-date availability and room information. Booking directly also allows our team to better assist with special requests, room preferences, celebration stays, or Shabbat accommodations.
Should I reserve my room in advance?
As an intimate 23-room boutique hotel, availability at Glenhill Hotel may be limited during busy periods, celebrations, or major events in Toronto.
Guests are encouraged to reserve their stay in advance to ensure availability and allow our team to assist with any preferences or special arrangements prior to arrival.
Can I make special requests when booking?
Yes. Guests with special requests, preferences, or accommodation needs are encouraged to contact our Guest Services team directly prior to arrival. Our team will always do its best to accommodate requests whenever possible and ensure a comfortable and personalized stay.
Can the hotel assist with requests prior to arrival?
Yes. Guests are welcome to contact the hotel prior to arrival if they require assistance with special requests, local recommendations, celebration arrangements, or transportation planning. Our team will be pleased to assist in preparing for a comfortable and enjoyable stay in Toronto.
If you cannot find the information you are looking for, please contact our team at info@glenhillhotel.com, and we will be delighted to assist.